CUSTOMER SUPPORT
13805 W. Capitol Drive
FAQ
1
How do I
place an order?
Simply go to the shop tab and make your selections.
WHOLESALE
Email us at sybil@silkoutmke.com if you have any questions
2
Payment
& Shipping
Starting September 2021
We charge $5.95 flat rate ground shipping for all orders below $35 for any US destinations. For international destinations, shipping charge will vary. We use USPS, UPS, and DHL to ship our products.
Free shipping to 50 U.S. states for orders over $35, Canada for orders over $150, and the rest of the world for orders over $200.
Our website complies with the Payment Card Industry Data Security Standards (PCI DSS).
3
Returns
& Refunds
Customer satisfaction is the No.1 priority at SILKOUT MKE If our products do not meet your expectation, please let us know. We love to hear feedback and provide you a satisfactory solution.
Our Return Policy
You can return any eligible items within 30 days of the original ship date. Full refund will be issued within 7 days after the return is received.
-
To be eligible for a return, items must not be excessively used (at least 75% left)
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A pre-paid shipping label will be provided.
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We reserve the rights to refuse returns on Items received after 30 days.
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Refunds will be credited to the original payment method.
Our Exchange Policy
You can exchange any eligible items within 30 days of the original ship date.
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To be eligible for an exchange, items must be unused and in the same condition that you received it. It must also be in the original packaging.
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A pre-paid shipping label will be provided.
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We reserve the rights to refuse exchanges on Items received after 30 days.