CUSTOMER SUPPORT

13805 W. Capitol Drive

We care!

FAQ

1

​How do I

place an order?

Simply go to the shop tab and make your selections.

 

WHOLESALE

Email us at sybil@silkoutmke.com if you have any questions

2

Payment

& Shipping

Starting September 2021

 

We charge $5.95 flat rate ground shipping for all orders below $35 for any US destinations. For international destinations, shipping charge will vary. We use USPS, UPS, and DHL to ship our products.

Free shipping to 50 U.S. states for orders over $35, Canada for orders over $150, and the rest of the world for orders over $200.

 Our website complies with the Payment Card Industry Data Security Standards (PCI DSS).

3

Returns

Refunds

Customer satisfaction is the No.1 priority at SILKOUT MKE  If our products do not meet your expectation, please let us know. We love to hear feedback and provide you a satisfactory solution.

 

Our Return Policy

You can return any eligible items within 30 days of the original ship date. Full refund will be issued within 7 days after the return is received.

 

  • To be eligible for a return, items must not be excessively used (at least 75% left) 

  • A pre-paid shipping label will be provided.

  • We reserve the rights to refuse returns on Items received after 30 days.

  • Refunds will be credited to the original payment method.

 

Our Exchange Policy

You can exchange any eligible items within 30 days of the original ship date.

 

  • To be eligible for an exchange, items must be unused and in the same condition that you received it. It must also be in the original packaging. 

  • A pre-paid shipping label will be provided.

  • We reserve the rights to refuse exchanges on Items received after 30 days.

Sybil is not only a talented stylist, but she also taught me about managing and enjoying the ways my hair behaves and how to treat it better. She was great to spend time with! Thanks, Sybil!

WHAT PEOPLE SAY